Таймер вин

[Babay366]

yatree, все действительно так?

[sash]

Пфффф, я проигрывал матч по времени, но при это брал первую партию - и мне без проблем вернули бабосики, а в этом случае уж точно.

Ты его по дисконнекту проигрывал или просто играл медленно и время кончилось?

[Арсений]

Пфффф, я проигрывал матч по времени, но при это брал первую партию - и мне без проблем вернули бабосики, а в этом случае уж точно.

 

Враки.

 

Все так будут резко выигрывать первую, а потом долго долго столить и проигрывать по времени и получать бабки. Очень круто.

[yatree]

Враки.

 

Все так будут резко выигрывать первую, а потом долго долго столить и проигрывать по времени и получать бабки. Очень круто.

 

Тебе переписку поднять что ли?

Держи:

 

 

Response Support Agent via Email 05/08/2011 08:56 AM

Hi Danil,

 

Thank you for contacting us. If you are having lag and/or performance issues (like you are describing) with Magic Online realize there are a number of factors that can contribute to this. Many of these issues are listed below along with Knowledge Base links to helpful related articles.

 

1. Your internet connection may be playing a role in this issue. We have a helpful Knowledge Base entry here: http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=1376 that explains the impact that some types of connections can have on Magic Online III. Ultimately any issues with your connection need to be solved by you and/or your Internet Service Provider if this is the cause of the issue.

 

2. Firewalls & proxies can have a huge impact on your ability to update and play Magic Online. Anti-virus software can also have a significant impact on your ability to play Magic Online. You can find an explanation of firewalls & proxies here: http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=1368 as well as a file on how to configure your firewall in Windows here: http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=1367. Any issues or questions with firewalls or proxies and how to configure them should be directed to Windows support and/or your network admin.

 

3. Sometimes national and international internet outages can have a large impact on your ability to play and the performance of the game. Our Knowledge Base has a help here: http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=1326 on how this can impact you. Sadly, worldwide or national internet outages are beyond our ability to assist with at Magic Online. Your Internet Service Provider may be able to help.

 

4. You can run a trace route to find out how well you are able to connect to the Magic Online servers. For information about running a trace route, please visit the following linke to our Knowledge Base: http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=1366.

 

This email is to inform you that a compensation code has been generated for you and is ready to be immediately used in the Magic Online Store™. We appreciate your continued business and apologize for any inconvenience you may have experienced in using our online products.

 

Compensation code number: 2654287130582476

Amount: $18

 

Please keep in mind that this compensation code will expire in 30 days.

 

Having problems using this compensation code in the Magic Online™ Store?

 

There are a handful of reasons why your compensation code number may not work properly:

 

1. You have placed a # sign before the compensation code when you are using it at checkout.

2. Your compensation code is expired. All codes are good for 30 days.

3. You are cutting and pasting the compensation code into the form when you go to checkout.

 

These answers not help you?

 

If you continue having problems using this compensation code, please contact us M-F 9am to 6pm PST at:

 

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International: + 425-687-2190

 

Thank you for playing in our Magic Online ™ Events!

 

We would appreciate your feedback on the service we are providing you. Please click here to fill out a short questionnaire here: http://deploy.ztelligence.com/start/index.jsp?PIN=15TTLS9M6TYC2.'>http://deploy.ztelligence.com/start/index.jsp?PIN=15TTLS9M6TYC2.

 

To login to your account, or update your question please click here: http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/myovr.php.'>http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/myovr.php.

 

Kelly

Online Response Crew

Wizards of the Coast

1-800-324-6496 (US and Canada)

425-204-8069 (From all other countries)

Monday-Friday 9am-6pm PST / 12pm-9pm EST

Saturday-Sunday 10am-4pm PST / 1pm-7pm EST

 

 

 

 

Customer Danil Leontyev via CSS Web 05/07/2011 09:08 PM

Good day.

 

Internet Connection: local net

Sanctioned Event: yes

Magic Online User ID: yatree

First Name: Danil

Last Name: Leontiev

Type of Event: draft

Event Number: 2368534

Game Number: 125422254

Do you agree to the Issue Compensation Policy (found here: http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=1409'>http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=1409): YES

Do you agree to the Event Compensation policy (found here: http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=161'>http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=161): YES

Date and Time: 08 may 2011 (my time is 00.22)

MTGO Email Address: yatree@yandex.ru

Operating System: Win XP

 

 

 

 

Response Support Agent via Email 05/07/2011 10:47 AM

Hi Danil,

 

Thank you for contacting us. I'm sorry this happened to you. Unfortunately, we are not able to process your compensation request because the information you provided does not have all the necessary information to process your compensation request.

 

Normally we would need for you to send in a compensation request by going to the following Knowledge Base article and clicking on the "I wish to file a compensation request for an issue I experienced" link on this web page:

 

Answer Title: Magic Online: Compensation Requests and Bug Reporting

Answer Link: http://wizards.custhelp.com/app/answers/detail/a_id/668

 

Or by clicking the "Ask a Question" tab at www.wizards.com/customerservice, in the Products drop down box click the plus (+) sign next to "Online Gaming", then click the plus (+) sign next to "Magic: The Gathering Online", then click on "Event Compensation" (this is the other way you can get to the compensation request form).

 

However, as a one-time exception we can process the compensation request in this email string. Please reply with the following information so that we can properly review your request. (If you are requesting compensation for multiple events, please submit a separate incident for each request.)

 

Internet Connection:

Sanctioned Event:

Magic Online User ID: yatree

First Name:

Last Name:

Type of Event:

Event Number: 2368534

Game Number:

Do you agree to the Issue Compensation Policy (found here: http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=1409): YES/NO

Do you agree to the Event Compensation policy (found here: http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=161): YES/NO

Date and Time:

MTGO Email Address:

Operating System:

 

Thank you for your cooperation and understanding in this matter.

 

We would appreciate your feedback on the service we are providing you. Please click here to fill out a short questionnaire here: http://deploy.ztelligence.com/start/index.jsp?PIN=15TTLS9M6TYC2.

 

To login to your account, or update your question please click here: http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/myovr.php.

 

Kelly

Online Response Crew

Wizards of the Coast

1-800-324-6496 (US and Canada)

425-204-8069 (From all other countries)

Monday-Friday 9am-6pm PST / 12pm-9pm EST

Saturday-Sunday 10am-4pm PST / 1pm-7pm EST

 

 

 

 

Auto-Response 05/07/2011 07:46 AM

Below are suggested answers to your question. If these do not answer your question, please click the "Finish Submitting Question" button at the bottom of the page.

 

The following answers might help you immediately. (Answers open in a separate window.)

 

Title: Magic Online: Invasion Block Booster Draft 4-3-2-2

Link: http://wizards.custhelp.com/app/answers/detail/a_id/1753

 

Title: Magic Online: Draft Pod Information

Link: http://wizards.custhelp.com/app/answers/detail/a_id/2149

 

Title: Magic Online: M10 NIX TIX Draft Event w/ Top 8

Link: http://wizards.custhelp.com/app/answers/detail/a_id/1694

 

Title: Magic Online: Magic 2011 Booster Draft 4-3-2-2

Link: http://wizards.custhelp.com/app/answers/detail/a_id/2071

 

Title: Magic Online: Magic 2011 Booster Draft 8-4

Link: http://wizards.custhelp.com/app/answers/detail/a_id/2072

 

 

 

 

Customer Danil Leontyev via CSS Web 05/07/2011 07:46 AM

Hello.

 

I played draft (event 2368534) (8-4 mss)

I win first match, and _first_ game of second game.

my time is over (25 minuts) -- and i lose the match?! why?!

This is not right and not fair.

 

Can I count on indemnification? At least the partial.

 

Best regards, Leontiev Danil.

 

********************

Magic Online User ID: yatree

Operating System: Windows XP

 

 

К тому же это единичные эпизоды за год, не думаю, что их жаба давит. Если им так каждый день присылать, быстренько "побанят".

Да и более того я как раз первую игру играл минут 20. На вторую не хватило времени.

 

Ты его по дисконнекту проигрывал или просто играл медленно и время кончилось?

Я не специально. Оппонент был злобный и заставлял меня думать. О, кстати, реплей надо будет конвертнуть.

 

yatree, все действительно так?

Можно просто спросить, зачем гадать? Я написал, мне ответили. Успех!

Изменено 7 июня 2011 пользователем yatree